Privacy policy

M.Y. Atelier (“M.Y. Atelier”, “we” or “us”) operates the www.myatelier.com.co website (the “Website”). This Privacy Policy applies to all users of the Website and is effective as of the date of its posting. If you do not agree to the terms set out in this Privacy Policy, you must stop using the Website immediately.

Collection of Personal Information

1.1 M.Y. Atelier gathers Personal Information to offer you the best possible service. This includes information like your name, age, home address, phone number, and email address. We may obtain your Personal Information from the data you provide on our website or from any information you send us through correspondence, such as phone calls, emails, letters, faxes, or directly on our website.

1.2 Our collection of Personal Information is solely for the following purposes: - Verifying your identity - Understanding your preferences - Opening and managing an account for you - Ensuring you receive excellent service - Meeting regulatory requirements - Fulfilling any other legal obligations applicable to your use of the Website.

1.3 We utilize Hotjar, a technology service, to gain a deeper understanding of our users' preferences and improve their experience on this platform. Hotjar enables us to gather valuable feedback from users by analysing various aspects such as the pages they visit, the links they click, and their preferences. To collect this data, Hotjar uses cookies and other technologies. The information collected includes the IP address of the device (processed and stored in an anonymous form during your session), device screen size, unique identifiers for devices, browser information, geographic location (limited to country), and the preferred language used on our website. Hotjar stores this data in a user profile that is made anonymous. It is important to note that Hotjar is strictly prohibited from selling any of the data collected on our behalf. For more information, please refer to the 'about Hotjar' section on Hotjar's support site.

Use, Disclosure, and Consent

2.1 We will only use or share your Personal Information as outlined in this Privacy Policy.

2.2 In most cases, we will ask for your consent to collect, use, or share your Personal Information. Consent can be provided verbally, in writing, electronically, or through an authorized representative.

2.3 In certain situations, your consent may be implied if the purpose for collecting, using, or sharing your Personal Information is obvious or reasonable, and you have not expressed your objection to it. This includes situations where you have been given the opportunity to opt-out of certain uses of your Personal Information, such as for marketing or fundraising, but have not chosen to do so.

2.4 If you have provided consent, you have the right to withdraw it at any time, which will also impact your use of our services.

2.5 There are circumstances where we may collect, use, or share your Personal Information without your consent. These include situations permitted or required by law, when we need legal advice, for debt collection purposes, or for protection against fraud.

2.6 We will not sell your Personal Information to other parties without your explicit or implied consent. We will retain your Personal Information for as long as necessary to fulfil the purposes for which it was collected or for legal and business purposes.

Storage, Handling, and Removal of Personal Information

3.1 We prioritize the security of your Personal Information and may employ measures like passwords, encryption, firewalls, limited employee access, or other appropriate methods. Your Personal Information could be stored electronically in our database or in physical format. We will retain your Personal Information for the necessary duration to fulfil the stated purposes or as required by law or business necessities. When disposing of your Personal Information, we will employ suitable security measures, such as shredding documents or deleting electronically stored information, at our discretion.

3.2 If you wish to rectify any inaccuracies in your collected Personal Information, please reach out to us, and we will make every effort to address your request in a timely manner. For privacy protection, we will need to verify your identity before making any changes, deletions, or other modifications to your Personal Information.

3.3 You have the right to request the removal of your Personal Information from our records at any time. Upon receiving such a request, we will delete your Personal Information within seven (7) days.

4.1 If you have any inquiries about the gathering or utilization of your personal data, please reach out to us by sending an email to info@myatelier.com.co. and include "Privacy Information Question" in the subject line. Upon request, we will furnish you with an electronic copy of your personal data, which will include details such as what personal data we have stored, where it is stored, and the purpose for which we are storing it.

Security

5.1 Our top priority is the security of your Personal Information, and we may implement measures such as passwords, encryption, firewalls, restricted employee access, or other methods at our discretion. When disposing of your Personal Information, we will employ appropriate security measures, such as shredding documents or deleting electronically stored information, at our discretion.

5.2 While we strive to utilize commercially acceptable methods to safeguard your personal information, it is important to acknowledge and agree that no transmission method over the Internet or electronic storage method is completely secure. We cannot guarantee the absolute security of your Personal Information.

Log Data

6.1 We gather information from your web browser each time you visit the Website, such as your computer's IP address, browser type and version, and the pages you frequently visit on our website. This information, known as "Log Data," helps us enhance the functionality of the Website and provide you with a more effective service. We may utilize third-party services to collect, monitor, and analyze Log Data. These third-party service providers may have their own privacy policies governing how they utilize such information.

7.1 We may use cookies to gather information. You have the option to configure your browser settings to block all cookies or alert you when a cookie is being sent. However, if you choose to reject cookies, you may not be able to access certain pages or services on our Website. By not configuring your browser to block cookies or provide alerts, it can be inferred that you consent to our use of your personal information.

Service Providers

8.1 We may enlist the help of third-party companies and individuals to carry out various services related to our website or assist us in analysing its usage. These third-party companies will only have access to your personal information to perform these tasks on our behalf, and they are obligated to not disclose or use it for any other purpose.

Links to Other Sites

9.1 Our website may include links to other sites that are not operated by M.Y. Atelier or its subsidiaries or affiliates. We strongly recommend that you review the privacy policy of every site you visit. We have no control over the content, privacy policies, or practices of any third-party sites or services and assume no responsibility for them.

Children's Privacy

10.1 If you are a parent or guardian and you become aware that your minor child has provided us with personal information, please contact us. If we discover that we have collected personal information from minors without parental consent verification, we will take steps to remove that information from our servers.

Changes to this Privacy Policy

11.1 Our Privacy Policy may be updated periodically. We will inform you of any changes by posting the updated Privacy Policy on this page. It is advisable to review this Privacy Policy periodically for any modifications. Changes to this Privacy Policy take effect when they are posted on this page.

11.2 In the event of any significant changes to this Privacy Policy, we will notify you through the email address you have provided us or by prominently displaying a notice on the website.

12.1 If you have any questions regarding this Privacy Policy, please reach out to us at info@myatelier.com.co.